Draft — pending final legal review. This page is a placeholder so the platform has something real to test against before launch. Wording here (the 14-day cancellation terms, the 90-day data retention commitment, and everything else) is not yet final and should not be relied on as binding until a solicitor has reviewed it.

Terms of Service

TIMEVAULT® — Asset Provenance, a Horological Atelier Ltd. product

TL;DR

  • Digital asset registration and certificate issuance begin immediately once you confirm — you are agreeing to that when you tick the box during identity verification.
  • Because the record is written to a cryptographically-secured ledger the moment it's created, it can't be reversed or refunded once complete.
  • Your personal data is kept off the ledger and can be erased on request. Identity checks are handled by Stripe.

Cancellation & Refunds

Because we provide instant digital asset registration and certificate issuance, you explicitly agree when confirming your identity verification that this service begins immediately.

Under UK law, consumers ordinarily have a 14-day cooling-off period for online services. By ticking the confirmation box before submitting your verification documents, you ask us to begin immediately and agree that once your asset record has been successfully created on the ledger, that cancellation window no longer applies to that record.

If you change your mind before an asset registration is complete, contact us and we will halt the process — but you may be charged a prorated fee for the work already done up to that point.

Your Data & The Cryptographic Ledger

What we keep separate from the provenance record: your personal information (account details, any ID you upload to us, and security records such as IP address) is stored securely on our private servers, and is never written to the tamper-evident provenance ledger itself. Identity checks are carried out by Stripe.

Deletion: any ID you upload to us is deleted 90 days after your account was registered, and IP and browser records after 180 days. You can also ask us to erase your personal data at any time.

What stays on the ledger: the cryptographic records, hashes, and transaction history written to the ledger are permanent and cannot be deleted or altered — that permanence is what makes a TimeVault provenance record trustworthy. However, the ledger holds asset events only, and once your personal information is erased those entries no longer identify you.

Who We Are

TIMEVAULT® is wholly owned and operated by Horological Atelier Ltd. For questions about these terms, contact info@asset-provenance.com.